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It is not possible to do this (prevent Guest userType from having a Central Email mailbox if they are sync’d into Central and are licensed for Central Email)Īdministrators can configure their Sophos Central Entra Directory services sync to filter out/exclude syncing Guest users.įilter users and groups - Sophos Central Admin (Filter ‘User Type’ allows you to select just Member userType to sync if needed) A customer may want Guest users to be sync’d (for ZTNA) but not want them to have a mailbox created. When a customer has a Central Email license, any Entra Directory Sync user object that has an email address will have a mailbox created. Thank youĮntra AD directory sync: It is not possible to both sync AD users with the userType attribute 'Guest', and also prevent those users from having an associated Central Email mailbox (if licensed for Central Email Request to remove Enterprise licenses left behind following unlinking of a subestate ( ). If this issue is experienced, please raise a Technical Support case with the following information: 1.

To resolve this, please raise this to our Technical Support team for help to resolve this. A customer will not be able to apply a new Term license until this is resolved.

Instead of the newly unlinked subestate having the 8 default trial licenses, it will show a combination of the original Enterprise licenses and the new trial licenses appended to it. There is a known issue that may be seen when an Enterprise Dashboard with Master Licensing unlinks a subestate, the original Enterprise Licenses that were assigned to it will not be removed.

Enterprise Dashboard (Master License): Unlinking a subestate may leave the original Master LicensesSub Estate shows Enterprise licenses in Central even after being Unlinked

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